Organizational Performance
Excellerated Performance specializes in helping clients develop habits of excellence for accelerated results. We define habits of excellence as consistently applied behaviors that help individuals, groups, and entire organizations excel and perform at higher levels and achieve specific goals.
Our innovative techniques, world-class materials, reinforcement and follow-up empower individuals and organizations to maximize their potential for success. Our clients achieve increased revenues, profits, and greater personal and organizational productivity.
Mike Caceci and Mike Wallace were diligent in determining our specific needs, and tailored a program to fit our unique requirements....Their combined experience was very valuable to our staff in learning and understanding leadership principles and how to set goals... I’ve found that my team has put into practice the critical principles taught in the program and consider the investment in Excellerated Performance well worth it.
—Lorraine Williams, Group President
Harris Interactive Service Bureau
Leadership Development Client
Areas of Expertise
Sales Development: Achieving Sales Leadership™
Too often, companies spend thousands of dollars on sales training with little to show for it. Why? Because most traditional sales programs don’t address the fundamental reasons why people succeed or fail in sales. We combine state- of-the-art skills development with a powerful method of delivery. We help sales people develop in key areas beyond selling skills to reach higher levels of performance. Anyone who applies our methods will become self-motivated, goal-directed and very likely the best sales people in the company. Both novices and career selling professionals have benefited from our unique approach. We help sales people
turn ideas into action, sales, and profits. [
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The Excellerated Performance program was an extremely valuable exercise for our sales and marketing team...Mike customized the program to address the specific challenges faced by our company and the green industry....I feel certain that the skills that all of us took away from the Excellerated Performance sales program will help us meet, if not exceed, our sales and marketing goals, and commend Mike for a great program.
—Laurie Broccolo, Owner
Broccolo Tree & Lawn Care, Inc.
Achieving Sales Leadership Client
Customer Service Training and Loyalty Management
Customer satisfaction is not enough. Today, customers demand more, and if you can’t meet rising expectations, they’ll simply go somewhere else. It costs five times more to gain a new customer than to keep an existing one. This reality requires everyone in an organization to understand that they all serve customers. We help people learn how to think and act with customers as their #1 priority. [
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Our Customer Service Center employees gained valuable insight as to how to provide quality service to our shopper. Your approach to training was also well received, as evidenced by everyone’s willingness to come in on four consecutive Saturday mornings without complaint, even though it was a scheduled day off for several of them. I look forward to working with you again.
—Mike Kauffman, General Manager
Eastview Mall
Customer Service Training Client
Executive Leadership and Coaching
Executives and business owners face more challenges than ever. Taking leadership skills to a higher level is essential if a company wants to manage change, sustain performance, build teams and deliver results. Leadership is a strategic imperative in today’s highly competitive business world. We go in-depth with clients to build skills, knowledge and behaviors for success. [
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Individual and Team Leadership
Untapped potential resides in everyone. Unleashing it is essential for success. Research shows that most people use only a fraction of their total potential. Much of the reason for this can be attributed to negative attitudes formed early in life, lack of clearly defined goals, or poor interpersonal skills. We help people and teams develop success attitudes, skills, and the habits of excellence required to excel in their personal and professional lives. [
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Management and Supervisory Development
Line managers need leadership and management skills, winning attitudes and the ability to set goals. Successful leaders also know how to get things done through others. Invest well in this critical role, and the payback is huge. For less than the cost of sending your people to a “one size fits all” seminar, our clients receive a customized program based on their needs. [
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Time Strategies for Personal Success
Time management is not about managing time. It is about managing goals and priorities. Everyone starts the day with the same amount of time. We all measure time in the same way - minutes, hours, days, weeks. Yet, some people seem to “spin their wheels” while others gain the traction required to accomplish their goals. Successful people excel and perform because they view time as their ally. We teach people to apply habits of thought and to take specific actions that reduce stress, increase productivity and get more done with the time they already have. [
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